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Privacy policy

Last updated: 14 October 2026

PACOZ is a registered sole-proprietor business in Hong Kong. This policy explains how we handle personal information collected through pacoz.com and enquiries sent to info@pacoz.com.

1. Information we collect

• Enquiry information: your email address, name, organisation and the information or attachments you choose to send us. Providing information is voluntary, but we need a way to contact you to answer an enquiry.
• Website technical information: our web hosting provider may record IP addresses, requested pages, access times, browser details and error information in server logs to operate and protect the website.

We have not added advertising trackers, analytics scripts, social media embeds, contact forms or cookies to this static website. Hosting infrastructure may process technical information independently of the page code.

2. How we use information

We use enquiry information to respond to requests, discuss potential services and maintain relevant correspondence. Technical information is used for website operation, troubleshooting and security. We do not sell personal information or use enquiries to train AI models.

3. Access and sharing

Information may be accessed by authorised PACOZ personnel and by providers of our website hosting and business email, as needed to operate those services. Providers may process information outside Hong Kong. Information may also be disclosed where required by law or to respond to a lawful request. We do not send website enquiries to AI providers for automated processing.

4. Retention and protection

We retain information only for as long as necessary to handle the enquiry, maintain a relevant business relationship, meet legal obligations or address security and dispute matters. Retention may differ for correspondence, technical logs and backups. We review information for removal when it is no longer needed.

We use access restrictions and secure connections to help protect information. Please do not send passwords, access tokens, payment card details or unnecessary identity documents by email.

5. Access, correction and deletion

You may contact us to request access to or correction of personal information we hold about you, or to request deletion. We may ask for proportionate information to verify your identity and authority. We will handle requests in accordance with applicable law and explain any information we must retain.

See our data deletion instructions for how to make a request.

6. Future business messaging services

Any future customer integration will require appropriate authorisation and a separate service agreement. Relevant data may include customer account identifiers, contact details, messages, approved business knowledge, AI drafts, reviews and operational records. The business customer and PACOZ will agree their respective responsibilities before processing begins. Meta/WhatsApp and any AI providers have their own terms and privacy practices.

This website policy is not a substitute for those future service disclosures. Changes to data collection or use will be described here and, where appropriate, in a notice provided before the service begins.

7. Changes to this policy

We may update this policy as our website or services change. The date above identifies the latest version.